Frequently asked questions

GuavaPass is the largest social community of premium fitness studios and healthy-living experts in Asia. A GuavaPass monthly membership gives access to search, book and enjoy unlimited fitness classes at the top studio and healthy living perks across Asia.

Follow these 5 simple steps to join the GuavaPass community!

  1. Click the "Get Started Now" button
  2. Select the city you're based in and click "Continue"
  3. Sign up with Facebook or your email address
  4. Fill in your information and click "Create Account"
  5. Choose the GuavaPass plan that suits you best and click “Select”
  6. Enter payment details, click "Start Membership," start booking classes and enjoy!
Yes, the GuavaPass app can be downloaded for iOS devices here and for Android devices here. GuavaPass can also be used in any browser on your computer, tablet or smartphone.
Yes, you can use GuavaPass in any of our partner cities! However, if your account is outside of your home city more than 50% of the time, GuavaPass reserves the right to adjust your billing to the new city rate without prior notice.
Once you create an account on GuavaPass, visit our Studios Page for a full list of Studio Partners in your city.
Log into your GuavaPass account and simply click the Classes or Studios button in the top left corner to begin viewing available classes. For a short preview of some of the classes offered, visit the homepage.
Your GuavaPass subscription is only for you and to share accounts is against our terms and conditions. However, we reward you for inviting friends to share a GuavaSweat! Refer a friend here.
We are a fitness community and in order for us to continue to provide positive service, we ask that you respect each of our studio partners and our Terms of Service found here. If misconduct or account abuse are found, your membership can be placed under review or terminated.
GuavaLite is a 4 class package offering. All 4 classes must be used within the monthly billing cycle. If you finish before the month ends, you can top up for an additional 4 classes. Members are limited to 1 class per studio location. Referral credits do not apply.
Coupon codes are for new members only.
We only allow one coupon code to be redeemed per person, however, you can refer an unlimited amount of friends.
Every new friend you refer gets 40 SGD off their first month of membership. For every friend who signs up for a new membership, you will receive 40 SGD off your next month of membership. GuavaLite memberships are excluded from the Referral Program.
A billing cycle starts on the day that you begin your GuavaPass membership, and lasts for 30 or 31 days, depending on the month. For example, if you purchase GuavaPass on June 10, you will be billed again on July 10, and so on. You can find your next billing date from your Accounts Page.
A GuavaPass membership is as low as 99 SGD per monthly billing cycle.
If you are on the Month-to-Month or Guavalite subscription plan, then your subscription will automatically renew after each billing cycle, unless you cancel it in advance of your next billing date. See below for more information about billing cycles.
If you are on a Multiple Month subscription plan (3 Month or 6 Month), then your Multiple Month subscription will renew automatically at the end of your last month. For example, if you are on the 3 Month Plan, then your subscription will automatically renew at the end of the 3rd month for another 3 Month Plan.
With our 3 and 6 Month Plan, we offer you better monthly prices if you commit to using GuavaPass for a longer period of time. Don't worry, you are still billed every month, so you will not have to pay for all the months at once. You can cancel your membership during the last month of your Multiple Month plan with no penalty, however, if you cancel before the start of your last month there will be a cancellation fee of S$179.
We’ve created membership options to give you choice and flexibility! Price and the length of the GuavaPass membership are the two differentiating factors. The Month-to-Month Plan gives you the most flexibility – you are billed monthly and can cancel anytime with no penalties. The Multiple Month Plans offer you better deals, however, you will be charged a cancellation fee if you cancel before the start of your last month.
Yes, you can pause your account at any time during your billing cycle. When you pause your account, you "save" the rest of the days that you had left in your billing cycle and you will get to use these days when you come back from your pause. Your billing date will change accordingly.
To pause your account, visit your Account Settings and click "Pause". There is a pause fee of S$10 for every 2 weeks that you would like to pause your membership. When you start your pause you will be immediately charged S$10. Your account will stay in pause mode and you will be automatically charged every 2 weeks until you stop the pause or cancel your membership.
You can find your next billing date from your Accounts Page here.
You can cancel a Month-to-Month GuavaPass membership at any time before the beginning of your next billing cycle by visiting the membership section on your Account Page on the website and clicking the “Cancel GuavaPass” link. There are no penalties or fees for cancelling your account.
If you cancel before the start of your last month (e.g. If you cancel your 3 Month Plan before the start of your 3rd month), you will be automatically charged a cancellation fee of S$179. You can cancel your membership during the last month of your Multiple Month plan with no penalty. To cancel your plan, visit the membership section on your Account Page on the website and clicking the "Cancel GuavaPass" link.

From our website:

  1. You can book a class through either the Classes or Studio sections on GuavaPass.
  2. Click the “Book” button to the right of the class selected
  3. A window will pop up with the details of the class
  4. Click the "Book Class" button at the bottom of this pop-up window to confirm your booking

From our app:

  1. Browse through classes on your iOS or Android app
  2. Click on a class that you want to book
  3. Click on the “Reserve Class” button to confirm
All past and future booked classes will appear on your dashboard, which you can access by clicking the GuavaPass logo on the top left corner of the site or app.
GuavaPass bookings are only valid if booked in advance on the GuavaPass site or app. If you decide to drop into a class, you are subject to the studio's walk-in rate.
We want to make it as easy and flexible as possible for you to fit a workout into your schedule. Registration typically opens for classes 10 days in advance so you can plan ahead for your week's worth of GuavaGlow. You can also book up to 1 hour before most classes start, so get booking now!
For every GuavaPass class regardless of the studio, you must bring a photo identification card or government issued ID for check-in at the studio. Any other class specific information including proper attire will be listed in the special notes section on the class. Please read the information carefully on the class page as we want you to be as prepared as possible! Happy sweating!
For most studios, each member can take up to 3 classes per monthly membership cycle. We refer to this as your cycle booking limit. However, some studios have a different maximum class limit. These exceptions will be disclosed when you book your class. On the GuavaLite plan, members can take 1 class per studio.
GuavaPass community members can hold up to 4 active reservations at any time to give everyone in the community the opportunity to book into popular classes.
Studios with multiple locations are considered part of the same studio family, so you will be able to visit the studio up to 3 times across all locations within one billing cycle.
If you can no longer make it to a class, please cancel your booking by signing into your account on the GuavaPass website.
If you cancel within 12 hours of a scheduled class, you will be charged a late cancellation fee of S$15 Please note that some studios have a different cancellation window which may require you to cancel further in advance to avoid a fee; this will be disclosed when you confirm your registration for a class. Please be sure to cancel in advance so our studios have the opportunity to open your space up to other people, including other GuavaPass community members.
If you miss a class and don't cancel before, you will be charged a no show fee of S$20 and one class will be deducted from your class limit for the billing cycle. Please be sure to cancel in advance so our studios have the opportunity to open your space up to other people, including our other GuavaPass community members.
Unfortunately, if you are late to a class and arrive past the start time, the studio may choose not to let you participate. In this case, you will be charged a no show fee of S$20 and one class will be deducted from your class limit for the billing cycle.
Many of our studios begin class with warm up exercises to prevent injuries, and most students don't like being distracted with late-joiners, so we appreciate your effort to get to class by (or before!) the start time.
We are sorry to hear this! Please cancel your reservation as soon as possible so someone else in the community can take your spot. For most studios you can book up to 1 hour before class time so if you're starting to feel unwell, hold off on booking until you think you can make it.
We're sorry that you can't book the class you want. We are continuously working with our studio partners to expand class choices for you. We always recommend to plan ahead to guarantee your desired spot. Most of our studios allow you to book up to 10 days before class, so it's easy to plan ahead for your week's worth of GuavaGlow.
This information will be disclosed on the studio's description page.
Yes! Use the smartphone app or mobile site to book on-the-go.
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Still have questions? Contact Us.
We love hearing from you.